Privacy Policy
Studioverse operates the website https://studioverse.io and the Studioverse mobile application for iOS and Android. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
We may collect the following types of information: Personal Information: Such as your name, email address, and payment details when you register or subscribe. Usage Data: Including your interactions with our app and website. Device Information: Such as device model, operating system, and browser type for analytics and support. User-Generated Content: Prompts you input and media generated by AI for usage history and functionality. Push Notification Tokens: When you grant notification permission in the mobile app, we store the device push token issued by Apple Push Notification service (APNs) or Firebase Cloud Messaging (FCM) so we can deliver service notifications. Crash and Diagnostics Data: We collect anonymized crash reports, stack traces, and performance diagnostics from the website and mobile apps to detect and fix defects.
2. How We Use Your Information
We use your information to: Provide and improve our AI-powered content generation services. Manage subscriptions and process payments. Communicate important updates and provide customer support. Analyze usage to enhance our app and user experience.
3. Sharing Your Information
We may share your information with: Service Providers: Third-party vendors that assist in payment processing, analytics, and other services. Legal Obligations: When required by law or to protect our rights. We do not sell your personal information to third parties.
4. Payments
Subscriptions and one-time purchases are processed by Stripe through a secure web checkout opened from the app or website. We do not store your card details on our servers. The Studioverse mobile application does not use in-app billing systems such as Google Play Billing or Apple In-App Purchase. Stripe receives the information necessary to process the transaction and is subject to its own privacy policy.
5. Push Notifications
With your permission, the Studioverse mobile application sends push notifications about your account, generation results, and product updates. To deliver these messages, Firebase Cloud Messaging (a Google service) issues a device registration token that we store and associate with your account. You can disable notifications at any time in your device's operating system settings, which revokes our ability to send them.
6. Crash Diagnostics and Analytics
We use Sentry to collect crash reports and error diagnostics, which may include device model, operating system version, application version, stack traces, and an identifier tied to your account. We use PostHog for product analytics to understand how features are used and to improve the service; PostHog collects events about your interactions with the app, anonymized device information, and an identifier tied to your account. Both providers act as our service providers under written agreements and are not permitted to use the data for their own purposes.
7. Data Retention
We retain your data as long as necessary to provide our services or comply with legal obligations.
8. Your Rights
You have the right to: Access, correct, or delete your personal data. Withdraw consent for data processing. To exercise these rights, contact us at:
9. Children's Privacy
Studioverse is not intended for children under 13. We do not knowingly collect personal data from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: info@hexaverse.dev